Contact Us
Every page on this site is meant to explain how non GamStop casinos actually work for UK players: how sign-up differs, how deposit limits and verification are handled, which payment methods appear, and what bonus terms really mean. If something on a page is unclear, out of date or simply wrong, we would genuinely like to hear about it. Reader messages are one of the main ways we keep the detail accurate.
How to reach us
The quickest route is email: info@herosupport.co.uk. A short subject line, such as "Correction: withdrawal page" or "Question about bonus wagering", helps our team sort messages and pass them to the right person.
What we can help with
- Corrections – if a brand card lists a payment method, game provider or bonus condition that no longer matches the casino's own terms, tell us which page and what has changed.
- Feedback – suggestions on topics you would like covered, explanations that could be clearer, or layout issues on mobile.
- General site questions – how our pages are put together, where information comes from, or how to find a particular guide.
What we cannot do
We are an independent information site, not a casino operator. Our team has no access to any player account and cannot see, approve or chase deposits, withdrawals, verification checks, bonus disputes or account closures. For anything involving your own account or money, please contact the casino's support team directly, usually through live chat or the email address listed on its site. Keeping a copy of that correspondence is sensible if a problem escalates.
When to expect a reply
We read every message and aim to respond within a few working days. Corrections that affect factual accuracy are prioritised, so those may be handled sooner, while general feedback can take a little longer during busy periods.
Any details you send, including your name and email address, are used only to deal with your message, as set out in our privacy policy.
This site is for adults aged 18+ only. If gambling is causing you concern, free and confidential support is available from GamCare and BeGambleAware.